Last updated: 19 March 2021

Our exam sessions remain open during lockdown. Please ensure you have an "attestation de déplacement dérogatoire" (ticking the correct option) whilst traveling to the exam centre and back. The attestation is available on the AntiCovid app or online. You must also ensure you have your ID and the exam confirmation letter that contains the full details of your exam booking (dates and location).

 

Are exam sessions in France running at the moment?

The government announced that essential exams can take place with reinforced health and safety measures during this period.

This means our exam sessions will go ahead with the proviso that some of our venues are closing to the public in which case we will have to postpone that session.

We will write to all candidates by email if their session has been postponed with details of how to request a new date. 

How can I transfer or request a refund for my exam ?

Can you send a confirmation to my university that the exam was cancelled?

If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form exemplaires supplémentaires form that tests have been suspended. 

If you were registered for a Cambridge English exam, we can inform your university if you were affected by the suspension of exam delivery. Please send an email to exams@britishcouncil.fr with details of your test and where you would like the information to be sent to.

Are you planning to open new exam sessions? Where can I find information about available test dates in my city / area / country?

Information about available exam sessions is provided on our website and the specific sessions will be opened in our registration system. Please check for information on available exams dates: IELTS / Cambridge English.

Your office is closed to the public. How / when can I receive my test certificate?

You can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.

Results for Cambridge English exams are available on the Cambridge English website to which you received your personal code. Cambridge English exam results are available four to six weeks from the exam date for paper-based exams and two weeks for computer-based exams.

The test centre will inform you of the method of delivery of your IELTS Test Report Form or your Cambridge English certificate. As we are currently not open to the public your TRF/certificate can be sent by registered post to the address you provided at registration at a cost of 7 euros.

We are not able to provide test results over the phone, by email or fax for security reasons.

Can I collect my exam certificate from your office?

The test centre will inform you of the method of delivery. As we are currently not open to the public, your certificate will most probably be sent to the address you provided at registration.

 

You can access your results for IELTS through your profile on the IELTS Candidate Portal. You can preview your IELTS test results 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests. 

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance. 

The test centre will inform you of the method of delivery of your IELTS Test Report Form. 

Where can I find more info about my exam session (venue, hour, etc.)?

You will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). If you do not receive any communication three days before the exam please contact your test centre immediately.

You will also receive a message from the test centre outlining the safety measures and requirements for the test day.

Is it safe for me to take an English test with the British Council? / I am enrolled for an exam session – what health / protection measures do you have in place?

 The health of our test takers and staff is our priority. Before we open any test centre:

  • We ensure that we are following all local government safety guidelines as well as those of the  British Council.
  • We brief our test centre staff so they are up to date on what to do and how to prepare for the arrival of test takers. 

 We have put the following measures in place to make our test centres as safe as possible:

  • Test venues will be cleaned thoroughly prior to each test session.
  • In the case of computer-delivered tests all equipment will be sanitised prior to each session.
  • Our staff will be wearing masks.
  • You will be required to wear a mask in all common areas and maintain a two-metre physical distance at all times.
  • If you would like to, you may also wear latex gloves although this is not required.
  • We will provide sanitisers throughout the test venue and we ask that all test takers use them regularly or wash their hands to help ensure a safe environment.
  • We will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day.

Do I need to wear face mask at your premises?

All test takers and test day staff are required to wear masks in the common areas of the test venue. Even if local government regulations do not require it, we have decided to make mask wearing mandatory for all parts of the test to ensure a safer test environment.

Is there any limit on the number of customers inside your office/exam premises?

Most of our offices, even in places where we have already re-opened delivery of exams, are currently not open to the public.

Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue. As we are maintaining physical distancing at all test venues, we will be able to accommodate fewer candidates than before Covid-19.

Do you provide gloves and disinfecting hand gel?

We will have hand sanitisers located at different points at the test venue. We will also ensure that there is liquid soap in the bathrooms so that test takers can wash their hands.

We will not be providing masks, but test takers will be required to bring their own on the test day.

We will not be providing latex gloves. You can bring your own, but they are not mandatory.

How I can contact Customer Service?

Find out how to contact us here.

What are the differences between the computer delivered and paper-based test formats?

For more information on this please, see our dedicated IELTS page.

How can I prepare for the IELTS test?

The British Council provides plenty of resources to make your IELTS test a success. Check out the dedicated pages and find out which courses, links and apps are right for you.