"The welcome, the information during the placement test, the classes – everything was perfect! Very well organised. Thank you and see you soon!"
Adult student, Bernard
"I have an excellent memory of my English classes at the British Council. The quality of the teachers is excellent, the organisation of the courses is perfect and the customer service staff are wonderful!"
Adult student, Romane
How satisfied are our customers?
As the world’s English experts we recognise the importance of providing the best possible service and in order to do this we need to be in close contact with our customers so as to understand what they want.
We regularly ask them for their feedback through surveys, focus groups and questionnaires and this informs how we develop our services. See below the opinions of our students, (472 learners) from April 2023 - to March 2025.
